Frequently asked questions

What is an Escape Room?

Escape rooms are a great fun filled team based activity, where players work together in a themed room. Players need to co-operate to search for clues, solve a range of puzzles in order to escape in the 60 minute time limit! Great for groups of friends, families and team building for work and sports groups.

What is the ideal group size?

Our rooms have been designed for 4-5 people, however, up to 6 people can play. If you have booked online but want to add an extra 1-2 people that's fine - just pay the gap when you get to Escape Rooms Mackay. Just remember the room can only have up to 6 people in a game. If you have booked for 5 or 6 people and 1-2 people can't come, we can reimburse you for those that didn't attend if you give us your bank account details (minimum of 4 people in a game).

Is it safe?

Yes! There are emergency releases on all doors and you are free to leave at any time. The puzzles are more brain than brawn!

How much does it cost?

4 people - $39 per person, 5 people - $37 per person, 6 people - $33 per person, GST inclusive

How do I make a booking?

Bookings can be made online by clicking the ‘Book Now’ tab. Payment can be made securely via the booking function. Our office isn't always attended so online bookings are essential.

What if I am late?

Please arrive 15 minutes before your game time. If you are late, this will reduce the time you are in the escape room.


All bookings are non refundable, however, we do allow changes to your booking time if you give us 24 hours notice. If requesting a change and between 2 and 24 hours notice is given, this will incur a rescheduling fee. Less than 2 hours notice or non attendance will result in loss of booking and payment.

Is there an age limit?

Yes, kind of, our escape rooms are geared more towards mid teens and adults due to the level of difficulty and creep factor. Players under the age of 12 need to be accompanied by a paying adult. You are able to bring younger children but be aware there may be scary themes. Some groups of 13 and 14 year olds may find the puzzles a bit too challenging. We are able to provide clues via an in room screen as required.

What do I bring?

Yourself and your friends or family! You won't need anything in the room. Lockers will be provided for your belongings.

Can I take photos or videos?

No photos or videos are allowed to be taken inside the rooms. We will be happy to take a photo for you after the game.

Is there a dress code?

No high heels please as this damages the flooring.

Drugs and alcohol

If you are under the influence of drugs or alcohol you will not be able to participate in the room. No refund will be given.

Food and drink

No food or drink is allowed in the room.


There are a small number of carparks onsite and plenty of street parking particularly on weekends and weekday nights.

Corporate team building

If you wish to book for a team building work event, and the time slots don't suit, give us a ring on 0484 372 273, send us a message on our Facebook page, or email us on and we should be able to sort something out. We currently have capacity for up to 12 people at a time - 6 in each room. If you are short on time we can email you a group waiver to be signed prior to the game.


Current room records


Watcher In The Woods

Team name:

Team Rinaldis (5 people)


43 minutes 32 seconds


Watcher in the Woods

Team name:

Active Physio (6 people)


43 minutes


Watcher in the Woods

Team name:

4 people


45 minutes